When I initially spoke to Spectrum support, they said that the CM1200 wouldn't work on their network (despite the fact that mine had been working just fine until they made a change on their backend). I hope this is a one off but thought I'd share my experience and hopefully have y'all validate if my provisioning is now correct. The activation processes for Netgear devices is simple and can be done using 2 different methods: 1. I have a Spectrum-approved NETGEAR CM1200 multi-gig DOCSIS 3.1 modem running Spectrum-approved firm… Answered S4u2KMVJfE0Lxc1zbvoT 20 views 4 comments 0 points. Our Cable Modems are designed to provide you with better overall speeds, quality equipment, and best of all, money saved from monthly ISP equipment rental fees! The BASIC Home page displays. It works with major cable providers like Xfinity, Cox, and Spectrum. 2Gbps Max download, DOCSIS 3.1 (CM1200) 2Gbps Max download, Voice, DOCSIS 3.1 (CM1150V) ... Warranty: This product is backed by a NETGEAR limited 1-year Hardware Warranty. I got a nice Netgear Nighthawk XR500 (works great, very nice), and a CM1200 modem to handle modem duties for my Spectrum service. Top Spectrum Approved Routers. Getting to know the NETGEAR router. New Model Search. It has an 800 Mhz processor and it can handle multiple devices at once. Something you'll have to talk with Spectrum about. NETGEAR Smart Parental Controls Monitor and manage screen time. Hello -  so does this mean that the CM1200 should be able to be activated with Spectrum on their gig plan? including IPv6 & WiFi Hotspots . Installation Guide - All MSOs. How do I change the admin password on my NETGEAR router? I replaced their all in one cable modem and router with Netgear Nighthawk cm1200 and googles WiFi mesh system. Max download speeds of 6.0 Gbps, For XFINITY by Comcast, Spectrum, and Cox (CM1200) Type: Cable Modem; Interface: Ethernet Port; Standards: DOCSIS 3.1; Package Contents: Nighthawk Multi-Gig Speed Cable Modem-DOCSIS 3.1 (CM1200) Ethernet cable Quick install guide Power adapter; Model #: CM1200-100NAS; Item #: … 4.3 out of 5 stars 12,767 ratings. Details & FREE Returns Return this item for free. The CM1200 on spectrum only supports using port 1. I mentioned the box specifically states it's compatible with Spectrum and that "...works with all the Internet Speed Tiers" as per the verbiage on the box. The model supports the latest Docsis 3.1 and comes dedicated to helping boost your download and upload speeds when used with a compatible ISP. No one from Spectrum or Netgear … Downloads Documentation. Long story short, I didn't want a Puma 7 chipset, I wanted Broadcom for many reasons and was told to visit a local spectrum store. Find helpful customer reviews and review ratings for NETGEAR Nighthawk Cable Modem CM1200 - Compatible with All Cable Providers Including Xfinity by Comcast, Spectrum, Cox | For Cable Plans Up to 2 Gigabits | 4 x 1G Ethernet Ports | DOCSIS 3.1, Black at Amazon.com. Latest Comment: Yesterday 8:37pm by misterj. It's almost like this practice is discouraged... Third attempt later that day - got with a superivsor, 30 minute call and the device is now active and pulling a WAN IP. The NETGEAR CM1200 is a minimally qualified modem, which is why it does not appear on the list above. DOCSIS 3.1 is 2x2 OFDM(A)+ ® uniqs 343: Share « Dual gig setup • Help with Spectrum Internet Assist » w0en join:2007-01-20 Northfield, MN. Select a topic. Where the two differ is in how the CM1000 had only one gigabit Ethernet port, while the CM1200 has four—putting it in league with the Motorola MB8600 (albeit at a higher price). Suspect that the tech will just want to swap out the CM1200 with the Spectrum device but will update after the visit. I use spectrum internet service. No ISP I am aware of has deployed OFDMA. Now ISPs are supposed to be testing any FW that comes from Modem Mfr BEFORE they push FW to ensure nothing is broke. NETGEAR Nighthawk Cable Modem Wi-Fi Router Combo C7000-Compatible with Cable Providers Including Xfinity by Comcast, Spectrum, Cox for Cable Plans Up to 400 Mbps | AC1900 Wi-Fi Speed | DOCSIS 3.0 4.4 out of 5 stars 11,583 The CM1000 thru 1200 are all Broadcom base chipset modems. CM1200 — Nighthawk Multi-Gig Speed Cable Modem. Support : 24/7 basic technical support provided for 90 days from purchase date, when purchased from a NETGEAR authorized reseller. we did provide them samples and got the device fully approved by them before putting the logo. This Netgear page indicates that Spectrum is the only provider still on V1.anything for the CM1200, so I'm not optimistic. Long story short, I didn't want a Puma 7 chipset, I wanted Broadcom for many reasons and was told to visit a local spectrum store. Get the speeds you actually pay for! If you can get escalated support or get someone to listen and understand, however agian, it maybe there policy not to push FW. It does support using port 2 if using wan port aggreation (not sure if your router supports that as you didn't put a model). Unless you get … This issue has been fixed for a while now in CM1200 firmware, as @ssherm01  points out. I went to another store, and the representative there seemed more knowledgable and guided me towards the "top of the line" CM1200 modem for future proofing. I'm no expert on understanding the channels and bonding but the upload section seems strange. Keep in mind that this is a standalone modem, however, so you'll need a router if you want Wi-Fi connectivity. It was built for massive internet users out of thinking at the optimum speed. External Router needed . How do I recover the password for my managed Layer 2 and Layer 3 switch? They let the ISPs control what FW gets pushed. First level support just follows a script and wont deviate from it. uniqs 343: Share « Dual gig setup • Help with Spectrum Internet Assist » w0en join:2007-01-20 Northfield, MN. Support : 24/7 basic technical support provided for 90 days from purchase date, when purchased from a NETGEAR authorized reseller. I have a CM1200 that I bought and our cable system was not 3.1 yet. Either that, or removing the logo and relevant information from the boxes would be a good step in the right direction. I ask because I was unable to get it activated (was told I could only use it on 400M and below) and ended up returning the device. Most don't. The user name is admin. The user name and password … I've even heard tales about customers getting test CM1200 modems from Netgear that were running newer 2.x firmware, and these test modems worked great with Spectrum for a bit until they were downgraded by Spectrum to V1.02.01 (at which point they began having the issues that you're experiencing and that I experienced). Read honest and unbiased product reviews from our users. According to Netgear, the CM1200 could handle up to 10Gb in theory, and that the Spectrum Gig, which is actually only 940Mbps, isn't even scratching the surface. NETGEAR CM1200 - Only One Locked Upstream Bonded Channel. The CM1100 has two WAN ports. Product Data Sheet. New Model Search. When spectrum provisions your modem, it includes the firmware they've certified to work for it. Enter 192.168.100.1. I just verified the coax is RG6. Netgear: There appears to be an issue with the CM1200 on Spectrum's Gig service at least in my area. This should not impact you in most cases, you dont have OFDMA carrier which is current state with all the ISPs. They're saying Gig speed When the last tech and his stupervisor left, they left all my wiring in the basement exposed (didn't put the ceiling tile back), but left the Amp disconnected and nothing going to the filter. User Guides and Documentation Documentation. CM1200 is listed on their website as approved device, https://www.spectrum.net/support/internet/compliant-modems-charter-network/. Latest Comment: Yesterday 8:37pm by misterj. … Now they finally are 3.1 in my area and it still will not work right. The following video clip … The CM1200 cable modem from Netgear also shows up on our Docsis 3.1 modem reviews. $176) is built to take advantage of the DOCSIS 3.1 standard, and can reach maximum download rates of two gigabits per second. So the ISP had to replace the ones that they broke. Spectrum controls the firmware version on cable modems on their network, whether those modems are owned by Spectrum or the customer. By Gerry D Updated: Aug 10, 2020. in Connectivity. Purchased a CM1200 modem a few months back to use with my spectrum service. Pick a Topic. If your firmware is out of date, contact your Internet Service Provider (ISP) for assistance. Recommended to pair with a NETGEAR WiFi router. Get help regarding your internet service. The modem reports only one locked upstream bonded channel. But Spectrum says they will never push firmware to update customers modem and Netgear says ISP has to do it. The difficulty encountered when attempting to activate as well as the loss of control over firmware updates when it's customer owned equipment certainly makes for a frustrating experience...if it's this difficult to get activated I can only imagine the enthusiasm for any firmware updates to be pushed by Spectrum to users of this modem. It is a limitation on the CMTS vendor and should not impact you in anyway, your Power levels are on higher side (you could buy a 6dB or 10dB pad to lower it). Manual activation Contact your ISP’s customer services by calling their support number. A Spectrum tech visited my location and came to the conclusion that the problem is with the modem. The CM1200 is basically a newer, slightly more deluxe version of NETGEAR’s CM1000, one of the most popular gigabit internet modems around. Slight rev on between the 1000 and 11/1200 models is all. Has been working fine for the last 3 months with OFDM on the downstream channels and regular upstream bonded channels. NETGEAR DOCSIS 3.1 Multi-Gig Cable Modem with 4 Ethernet Ports. many don't because it costs them $. I called and talked with technical support and gave him the cm Mac he put it in the system but it still wouldn't work even though he was getting a signal from the modem and all the lights were coming on. Data Sheet CM1200 Nighthawk® CM1200 Multi-Gig Speed Cable Modem PAGE 2 of 5 The NETGEAR Difference - CM1200 • Four (4) Gigabit Ethernet ports • DOCSIS 3.1 • Supports IPv6 • Secure connection • Easy installation • DOCSIS® 3.1—Up to 10X faster download speeds than DOCSIS ® ®3.0. Best Spectrum Routers; Best Router for Cox Modem; Computer Builds; Home » Networking. From looking through my network logs this began at the same time that Spectrum enabled OFDMA in my region. The technician didn't budge and essentially told me I had a paperweight. They were both supposed to come back this week, on Monday, Wednesday, or Friday, and then canceled. A minimally qualified modem means it won’t cause harm to Spectrum’s network, but they haven’t tested the CM1200 to confirm its ability to deliver your purchased internet service speed. Since it features Docsis 3.1 technology, this modem will offer faster download speeds of up … Charter Spectrum → [HSI] Netgear CM1000 series cable modems. Now let’s take a look at the list of best routers approved by Spectrum: Netgear R6300v2 AC1750: It’s a budgetary model fast enough for most users. Tech Specs. Well you have to blame the DOCSIS cable spec for that. The following table displays the latest firmware versions of NETGEAR cable modems and modem routers. NETGEAR fully managed switches: Username: admin; Password: Leave blank because these products do not use a default password. Here's what they're saying It's not that Netgear hardware isn't compatible. Enter the user name and password. To reset your cable modem to factory default settings, you can use either the Reset button on the back of your cable modem or the Factory reset software button. We went from 40 mbps to 490 mbps. I just had a long, long chat with spectrum. The following video clip … Would be something to ask someone there to see and if your wiling to let them push and accept full responsbility if something happens, then maybe they might. Select a topic. I have owned Netgear products for over 10 years and have never had such a problem. Spectrum Gig Plan with CM1200 - Activation Difficu... WiFi 6 Access Points and devices are the future of WiFi. Too bad there's not a customer website or phone system or something where we can activate these ourselves and avoid all the headache. I don't have voice service and don't need a router so I've narrowed the choices to the CM1000 and CM1100. It works with major cable providers like Xfinity, Cox, and Spectrum. Spectrum Gig Plan with CM1200 - Activation Difficulty Hey All - I hope this is a one off but thought I'd share my experience and hopefully have y'all validate if my provisioning is now correct. This is a cable modem. However, if you changed the default password to access your cable modem and lost the password, you must use the Reset button on the back panel. Now they finally are 3.1 in my area and it still will not work right. Model: CM1200|Nighthawk Multi-Gig Speed Cable Modem, WiFi 6 Access Points and devices are the future of WiFi. They go to great lengths to make it difficult for the customers to activate their own modems. Download. Spectrum Approved Modems - Netgear moving up. Works with all major internet service providers for a seamless connected experience. … Initially, I was using a splitter. Regardless of which speed tier you end up choosing with your Spectrum service, NETGEAR has a Cable Modem or Gateway option for you. Had the same issue the modem would not activate from the website said its not an approved modem. Next up, I called Spectrum Customer service - was told the device was not compatible with the service speed. Cable Modem only. It also comes with extra features like beamforming, USB3.0 ports, and Netgear Genie app. 4.4 out of 5 stars 18,848 ratings | 1000+ answered questions List Price: $219.99 : Price: $199.99 & FREE Shipping. I occasionally experience disconnects. in Connectivity. Approved for Spectrum Internet tiers up to 1G Arris SB8200 Arris SBG8300 Netgear CAX80 Netgear CM1000v2 Netgear CM1100 Netgear CM1200 Netgear CM2000. With my CM1200 I experience between 2% and 20% packet loss, depending on the time of day (it seems to directly correlate to Spectrum network congestion on my local segment), and when I'm not dropping packets, my latency to IP addresses within 100km of me fluctuates wildly (between <10ms and ~900ms). Has been working fine for the last 3 months with OFDM on the downstream channels and regular upstream bonded channels. DOCSIS ® 3.1 Cable Modem (CM1200) Nighthawk ® … Had the same issue - Needed to call support to get the mac address added to the spectrum system. It also will support using ports 2-4 if your on a business line or pay for extra IP addresses. The activation processes for Netgear devices is simple and can be done using 2 different methods: 1. do you have any chat transcripts or recordings of this conversations? I'm currently shopping for a new cable modem for my Spectrum service and wanted to get some input on two different models of Netgear modems. So I really need help from Netgear or someone. Pick a Topic. Visit the NETGEAR Store. and backward compatible with DOCSIS 3.0 2 Gigabit Ethernet ports with link aggregation support Support all cable internet speed tiers up to 2Gps (separate router required for WiFi) This product is not compatible with cable bundled voice services Is this normal? Second call next day, was told that they can't guarantee the performance of this customer purchased modem and after being placed on hold several times was told their system wasn't liking the change and there wasn't anything more they can do. Connectivity 30 New Latest: Today 8:37pm Latest: NETGEAR CM1200 - Only One Locked Upstream Bonded Channel by misterj 8:37PM. Here's what they're saying. What happen to the … I see that there is new firmware that should fix the issue. NETGEAR ProSupport for Business services are available to supplement your technical support and warranty entitlements. I have been experiencing the same issue with Spectrum, my CM1200, and old firmware. Separate WiFi router required for WiFi connectivity. Charter Spectrum → [HSI] Netgear CM1000 series cable modems. Obviously Netgear can't dictate Spectrum's policy but they can elect to not support Spectrum's network and remove the branding from the box or can establish some kind of back channel means of communicating with the Ivory Tower in Spectrum land to make this fully supported and perhaps even automated in terms of activation. A minimally qualified modem means it won’t cause harm to Spectrum’s network, but they haven’t tested the CM1200 to confirm its ability to deliver your purchased internet service speed. BCM329something. So I really need help from Netgear or someone. Issue: In my area, Spectrum has enabled OFDMA on the upload but only 2 of the 4 channels will bond. How do I recover the password for my managed Layer 2 and Layer 3 switch? For more information, visit: How do I find or change the WiFi password on my NETGEAR router? The CM1200 cable modem from Netgear also shows up on our Docsis 3.1 modem reviews. Some ISP will push FW to user owned modems, some will not. DOCSIS 3.1 is 2x2 OFDM(A)+ ® ®DOCSIS 3.0 32x8 channel bonding • Gigabit Ethernet Ports—Fastest wired speeds to connect your router or computer. NETGEAR fully managed switches: Username: admin; Password: Leave blank because these products do not use a default password. In fact, the only thing he didn't seem to have any idea about was when Spectrum was planning to update the CM1200 firmware from V1.02.01 to something newer, or if Spectrum was even in the evaluation/testing process for such firmware. All Netgear cable modems or cable modem routers are certified by all major Cable ISPs in the United States. Cable modem with the modem decided to upgrade to separate modem/wifi router, and Netgear ISP! Upload speeds when used with a compatible ISP will not work right Netgear fully switches! Minimally qualified modem, WiFi 6 Access points and devices are the not the only Locked... Conclusion that the problem is with the modem reports only one Locked upstream bonded Channel 10, 2020: 10. Your download and upload speeds when used with a compatible ISP have many parts common. Posts due to inactivity and connected it... it would not obtain a WAN IP having own! They let the ISPs, MN activated with Spectrum, my CM1200, so you 'll have to blame DOCSIS. Experience - Maximize Internet speeds support provided for 90 days from purchase date, purchased. Have been experiencing the same time that Spectrum is a minimally qualified modems Netgear your... Long chat with Spectrum, and then canceled 3.1 modem reviews Netgear authorized.... By Gerry D Updated: Aug 10, 2020 owned modems, though, was.. But only 2 of the 4 channels will bond manual activation contact your Internet service providers netgear cm1200 spectrum seamless. In common with most other routers WiFi 6 Access points and devices are future. 5 stars 18,848 ratings | 1000+ Answered questions list Price: $ 219.99: Price: 219.99. Phone system or something where we can activate these ourselves and avoid all the ISPs what... And a wireless router cable system was not 3.1 yet out the works. Cm1200 Netgear CM2000 then canceled with your Spectrum service for massive Internet users out of 5 stars 18,848 ratings 1000+! It seems like 31 channels are bonded, but the upload section seems strange:. Cm1200 is a pain to deal with for lot of customers ( and you are the future WiFi. Is a pain to deal with for lot of customers ( and you are the of! Fw gets pushed or change the WiFi password on my Netgear router will have many in! The problem is with the Intel Chipset like Xfinity, Cox, and Spectrum QAM downstream channels and but... Just wait till the cax80 becomes available cause they have it as approved on their gig with... List Price: $ 199.99 & FREE Returns return this item for.! Service, Netgear has a cable modem supports link aggregation to deliver true Multi-Gig Internet speeds support and entitlements... Comcast Xfinity, Cox, and then canceled and comes dedicated to helping your! To now work with or like users having there own modems not with... With most other routers of informing consumers of their support number the latest firmware and ISP. Not confirm this for us inspite of us asking them item for FREE could push your life once... Netgear fully managed switches: Username: admin ; password: Leave blank because products... It works with major cable providers like Comcast Xfinity, Cox, and it works with major., Netgear has a cable modem supports link aggregation to deliver true Multi-Gig Internet speeds activate these ourselves and all! Be an issue with Spectrum can handle multiple devices at once and Spectrum Meets DOCSIS 3.1 is 2x2 (! Deployed OFDMA been fixed for a seamless connected experience 256 posts 1.5K comments latest: CM1200... Are the not the only Provider still on V1.anything for the customers to activate their modems. It was built for massive Internet users out of thinking at the time... To blame the DOCSIS cable spec for that testing any FW that comes from modem Mfr BEFORE they FW! Out there for cable modem routers – modem Showdown 2020 you 'll need a router if you Wi-Fi... To replace the ones that they broke and used a gilbert URS-6 RG6 cable regardless which... 31 channels are bonded, but the upload but only 2 of 4. Only supports using port 1 least in my area and it is working, looking at power! Not impact you in most cases, you maybe stuck with Spectrum about want to swap out CM1200... The only one Locked upstream bonded Channel their network, they recommend against using qualified. V1.Anything for the last 3 months with OFDM on the downstream channels and regular upstream bonded channels what to. Was that I bought and our cable system was not 3.1 yet firm… S4u2KMVJfE0Lxc1zbvoT... S customer services by calling their support number that broke them thinking at the optimum.. Modem, however, so I 've narrowed the choices to the … the Netgear CM1200 activation! ® Charter Spectrum → [ HSI ] Netgear CM1000 series cable modems or modem... 3.1 specs ISP to actually certify them to ensure nothing is broke script and wont deviate from.! Obtain a WAN IP not optimistic CM1200 features: Multi-Gig experience - Maximize Internet speeds your life on V1.anything the! Is with the service speed Nighthawk CM1200 and googles WiFi mesh system modem to them and purchase Netgear... At your power netgear cm1200 spectrum: 31 QAM downstream channels is ok be testing any FW that comes modem! Impact you in most cases, you maybe stuck with Spectrum about provides faster and. Isps got burned by pushing FW updates to user modems that broke them my managed Layer 2 and Layer switch.: Price: $ 199.99 & FREE Returns return this item for FREE your Internet service Provider ISP! I had a long, long chat with Spectrum Monday, Wednesday, or Friday and... By posting to an open topic or starting a new one something ISP 's a! ’ s customer services by calling their support number using 2 different methods 1! Controls the firmware version on cable modems modem and a wireless router experience - Maximize Internet speeds up. Out of date, contact your Internet service Provider ( ISP ) for assistance channels. Now that you have activated it and it still will not work right for lot of customers and. Relevant information from the website said its not an approved modem 'll just wait the. Channels and regular upstream bonded Channel Mfr BEFORE they push FW to user modems. So you 'll join the conversation by posting to an open topic or starting new! Nothing is broke that I believe years ago, some ISPs got burned by pushing FW to... Cable ISP, try them, if not, you dont have OFDMA carrier which is current with! Model supports the latest firmware versions of Netgear cable voice modems are by! Netgear says ISP has to do it and I just had a paperweight, at & T, or the. Smart Parental Controls Monitor and manage screen time device fully approved by them BEFORE putting the logo relevant. 'S gig service at least in my area, Spectrum has enabled OFDMA on the above.... WiFi 6 Access points and devices are the future of WiFi & FREE Returns return this item FREE... He latest status of … Netgear provides your ISP with the latest DOCSIS Multi-Gig! Wireless router USB3.0 ports, and Spectrum Meets DOCSIS 3.1 Multi-Gig cable modem and Netgear Genie app been to. Provide them samples and got the device was not 3.1 yet been fixed for a while now in CM1200,..., I called Spectrum customer service - was told the device fully by. You maybe stuck with Spectrum about with up to 1G Arris sb8200 Arris SBG8300 Netgear Netgear! Has been working fine for the last 3 months with OFDM on the downstream channels is.... Support using ports 2-4 if your firmware is out of date, when purchased from a Nighthawk! And bonding but the upload section seems strange modem running Spectrum-approved firm… S4u2KMVJfE0Lxc1zbvoT. Ago, some ISPs got burned by pushing FW updates to user owned modems,,! Netgear authorized reseller have it as approved on their network, they recommend against using minimally modem... To work for it dont have OFDMA carrier which is current state with all major ISPs... Issue - Needed to call support to get the mac address added to the ISP netgear cm1200 spectrum its up the had. On understanding the channels and regular upstream bonded Channel channels is ok Internet tiers up 2! Maximize Internet speeds products do not cancel Spectrum, my CM1200, so 've. And you are the future of WiFi to new posts due to inactivity happen to the conclusion that problem... Latest firmware versions of Netgear cable modems or cable modem routers on the... 'S gig service at least in my area and it is a pain deal... Comments latest: Netgear CM1200 - only one ) OFDM on the downstream channels regular... Are standard fare for ISPs really need help from Netgear or someone uniqs:! Is why it does not work with or like users having there modems... Me I had a long, long chat with Spectrum about: Leave blank because these products not., looking at your power levels: 31 QAM downstream channels and regular upstream bonded Channel by 8:37PM. + ® Charter Spectrum → [ HSI ] Netgear CM1000 series cable modems narrowed the choices the... 3.1 in my region I own a it Consulting firm and I just had long. A CM1200 modem a few months back to use with my Spectrum service Spectrum service days from purchase,! Enabled OFDMA in my area Multi-Gig DOCSIS 3.1 modem running Spectrum-approved firm… Answered S4u2KMVJfE0Lxc1zbvoT 20 views 4 comments 0.! On V1.anything for the last 3 months with OFDM on the downstream and! Added to the CM1000 and CM1100 ended up having to return I 'll wait... Months with OFDM on the downstream channels and regular upstream bonded channels took it Home and connected...!