You can find mobile connectivity in the remotest of places also where having an internet connection is a problem. It plays a vital role in overall economy of the country. But to capture this significant opportunity, financial firms and telecommunications companies will have to partnerships with one another and, possibly, with merchants and retail chains as well. Possible to give hand to the remote area customer of there remittance earn from abroad. Mobile banking through cell phone is very advantageous to the banks as it serves as a guide in order to help the banks improve their customer care services. Most USA banks are still not offering full mobile banking solutions to their customers. Bank collects information from numerous sources relating to cost and revenue from Customer Management. “Profits alone” does not hold a central focus in the banks operation; because “man does not live by bread & butter alone.”, The Dutch-Bangla Bank believes in its uncompromising commitment to fulfill its customer’s needs and satisfaction and to become their first choice in banking. Both primary and secondary data is used to accomplish the objectives of the study. They create and generate an environment of trust and discipline that affects everybody in the bank to work together for achieving the objectives of the bank. The project is in its final stage now. Unlike the related internet banking it uses software, usually called an app, provided by the financial institution for the purpose. 5. Median response time is 34 minutes and may be longer for new subjects. To employ funds for profitable   purposes in various fields with special emphasis on small scale industries. To provide banking and financial services, such as cash-in, cash out, merchant payment, utility payment, salary disbursement, foreign remittance, government allowance disbursement, ATM money withdrawal through mobile technology devices, i.e. 5.0 MODELS Two models of mobile money services are identified for operation in Nigeria: a. S Present scenario and prospective of Dutch-Bangla Bank Ltd. It introduces diversified & dynamic banking system. Around 87% of the total population of Bangladesh is un-banked. not reached here over night. Q: In rolling a die repeatedly, what is the probability that 1 appears for the first time on e 4th roll... A: Please find the attached answer in the below box. It has much better reputation, position in, and contribution to the economic sector of Bangladesh only for its better quality services and efficient team of performers. There is a great scope of mobile banking in India as the number of mobile users is increasing. Dutch-Bangla bank, as a first class pioneer banking financial institution, dreams of a better Bangladesh, where arts and letters, sports and athletics, music and entertainment, science and education, health and hygiene, clean and pollution free environment and above all a society based on morality and ethics make all our lives worth living. M-banking is one of the newest approaches to the provision of financial services, made possible by the widespread adoption of mobile phones even in low income people. masingek@mweb.co.za 083 411 0736 25245792 An integrated research report submitted to the Gordon Institute of Business Science (GIBS), University of Pretoria, in partial fulfilment of the requirements for the degree of Master of Business Administration. Efficient Employee of DBBL as well as Telecom Partner. Employee are not efficient that M-Banking is new in Bangladesh. If mobile banking service is easier to learn, rural people would adopt it as part of EE’s relationship with BI. For the fact is that one day, in most of the world emerging markets, more people will use mobile telephones than use fixed telephone lines. Salary and allowance may distribute through Mobile Banking. To do this report I have collected necessary information from primary and secondary sources, face to face conversation with the customers and respective officers. I am working in Dutch-Bangla Bank at Uttara Branch, which had a great opportunity to have in depth knowledge of all the banking activities. Service providers are increasingly using the complexity of their supported mobile banking services to attract new customers and retain old ones. The main focuses of my study is to analysis about Mobile Banking which is new banking system in Bangladesh and its strength and weakness. Factors influencing the adoption of mobile banking services at the Bottom of the Pyramid in South Africa Khumbula Masinge . Free enterprise and communism ... Q: If the Super Bowl 2012 had a 40.5% rating and you ran your ad two times, first one during the first ... A: GRP = Reach (% of audience reached) x Frequency (number of ad impressions). XXXX from your mobile account with DBBL. 3. The bank has the biggest IT investment as a bank in the country. Dutch-Bangla Bank is pioneer of Mobile Banking in Bangladesh and it has a lot of possibility to reach customers door as well as banking in the hand of customers. Remittances through M-PESA relieve many women in rural areas of the burden of traveling by bus to cities to receive money from their husbands and relatives, a process that for some could take as long as one week. The research seeks to: Determine the customers’ perception toward mobile banking. Mobile Account opening procedure in a flow chart. Out Let is not available as per requirement. Try to involve small business to raise customers. Because mobile banking is not attaining maturity. So, as the part of the study this internship program helps me to gaining knowledge and understands about Mobile Bankingsystem. The cost efficient provision of formal financial services (payments/ remittances, savings, credit or insurance) is predicated on customers having access at least to a basic transactional account, from which electronic transfers can be made as like purchase product and pay one another by M-banking and cash withdrawn as necessary. Banks can also promote and sell their products and services like credit cards, loans etc. Cell phone banking is cost effective. 4. Constraints/Challenges and Proposed Course of Action for Improvement. Dutch-Bangla Bank is one of the well known second generation private bank in Bangladesh. The banking system of India should not only be hassle free but it should be able to meet new challenges posed by the technology and any other external and internal factors [18]. 2000.00 million and Reserve reached to Tk. Hence, support to providers may assist in overcoming this barrier. 1)   Customer may not use properly the process of M-Banking. Various banking services like Account Balance Enquiry , Credit/Debit Alerts, Bill Payment Alerts, Transaction History, Fund Transfer Facilities, Minimum Balance Alerts etc. 5. Banking institutions, for instance, may want to improve the customer service procedures within the bank when people come in to pay bills or withdraw money. Should arrange more and more campaign in public place to increase M-Banking customer. It cuts down on the cost of tele- banking and is more economical. The banks journey began when it was incorporated as public limited company on July 04, 1995. So this section pays very important role in attracting customer and therefore be handled with extra care. Therefore, it is necessary to have sufficient providers in the market who Can remain in the market long enough to ensure that to identify the elements of a successful model. To be one of the top three Financial Institution in Bangladesh in terms of cost efficiency. It targets every income level person for its banking service. What is more, there is no need to wait for the next generation mobile networks; these businesses can be built using today’s technology. Opportunity to expand banking business. The Bank’s operations are built upon unequivocal emphasis on effective corporate governance. New concept in Bangladesh is the beast weakness, 8. In addition, as mobile networks expand their coverage, they offer the opportunity of bringing payment and remittance services into that areas where banking services is unable able. •Le mobile banking, au sens strict du terme, désigne les services financiers par téléphone portable, offerts par les banques. In fact, the growing … Holding cash comes at high price to poor people because of the risk of crime in many poor People, but they often have few alternatives to cash based services. The institution creates long term relationship based on mutual trust. Experts are waiting 24/7 to provide step-by-step solutions in as fast as 30 minutes!*. Under internship program each student has to prepareda report on a particular topics related with the organization. The registrar of Joint Stock Companies and firms issued the Certificate of Commencement of business of the bank on the same date. Various policies and circulars of BB issued by the Banking Regulation and Policy Department and other departments have also been consulted for preparing this paper. The mobile banking offers various kind of services like to request the account balance, latest transactions of the account, transfer fund between accounts, to make buy and sell orders for the stock exchange and to receive portfolio and price information. The banking system of Bangladesh is composed variety of banks working as National Commercial Banks, Foreign bank, Specialization, banks and Development Banks. fro... A: Performance appraisal is an important component in assessing the employee's performance. Wri... A: European University of Lefke is notable grain in our nation. Identify the gaps/flaws of Capitalist and Socialist economic systems. Banking through mobile reduces the risk of fraud. The Dutch-Bangla Bank Limited was established by the leading business personalities and eminent industrialists of the country and abroad with stakes in various segments of the national economy. The major objectives of my report is to describe the Mobile banking system of Dutch Bangla bank limited, measurement the employee behavior and performance, determine the wide range of services, and evaluate the banking performances of these banks. It shares its values & beliefs with the clients. It has some distinction features so that it is now very close of the peak of success. A very effective way of improving customer service could be to inform customers better. The ethos of harmony and co­operation is widely practiced in the bank. It is quite impossible for any country to develop in industrial and commercial sector without sound banking system in modern economic era. You can transfer money instantly to another account in the same bank using mobile banking. It provides products & services at competitive pricing. Q: Explain how does Supply chain management software and Internet technologies can help companies reeng... A: Supply chain management is a crucial part of every manufacturing firm. Median response time is 34 minutes and may be longer for new subjects. Each year, more and more banking consumers are turning to mobile banking applications to stay up to date with their banking needs. objective of this study focused on the effect of mobile banking on the financial performance of commercial banks in Kenya. It ensures safely &. You just need to follow the instructions to make the transaction. Banking institution is indispensable in a modern society and it plays a vital role in the economic development of a country. 1. However, not all m-banking products will be transformational in the sense of broadening access to financial services substantially at first or even at all. Digital Banking: Definition and Evolution What are the objectives of digital banking? This internship report has been prepared to fulfill the requirement for getting BBA degree. A team of efficient professionals manages the bank. enter into a sales contract, spelling out precisely shipping and delivery details, terms of payment, required documentation and other related issues including dispute settlement procedure and legal framework available. ii) Literature review and methods of research is not sufficient. The beneficiary can go to any agent or DBBL ATM or DBBL Branch for withdrawal of money. banking services through smartphones, tablets, PCs, and smartwatches by 2021.1 The digital revolution is disrupting the relationship between banks . Continuous pilot testing of the other M-Banking services to model cost effective ways of reaching more and more people in areas farther away from bank. Lack of Knowledge of operating Mobile transaction within customer. b. After registration of DBBL Mobile Banking DBBL cell center call customer for choosing the password. Service providers are increasingly using the complexity of their supported mobile banking services to attract new customers and retain old ones. Lot of potential customer in Bangladesh that around 7 corer people use Mobile phone.        Customer receives a call and in reply, s/he gives a 4-digit PIN number of his/her choice (please remember your PIN). The Banks first and highest priority is to provide effective services and maximum satisfaction to the customer. Digital banking is the process of ensuring customer delight by offering various services and products through digital channels. This could take place via support to regulators or industry bodies, where these exist. It is very much new in Bangladesh. This is a problem in developing countries. Know the customers’ a… 100 take as account opening charge. It also saves the record of any transactions made.        A Mobile Account is created in the DBBL system which is his/her mobile number + one check digit. Advertisement is not adequate that most of the people don’t know about Mobile Banking. The information system is paramount concern to the banks in today’s business environment. Find answers to questions asked by student like you. For the uninitiated, mobile banking is a means to monitor your bank account and make transactions from your cell phone. April 2019; Shanlax International Journal of Commerce 7(2):7-18; DOI: 10.34293/commerce.v7i2.345. As usual banking services, mobile banking services that are offered through the mobile network. 2524.72 million as on Septembers 1, 2010. To cooperate and collaborate with institutions entrusted with the responsibility of promoting,        Customer hands over cash to the Agent,        Agent initiates the transaction from his/her mobile,        Agent gets prompt menu and in reply agent enters customer’s mobile account number (including check digit) and amount,        System credits customer’s account for the same amount,        Agent issues a receipt to the customer,        System sends an SMS to the customer’s mobile. In particular, appropriate financial services help poor people to access usefully large lump sums of money, which may either enable a pathway out of poverty through investment in income generating activities (such as micro enterprises) or asset creation (such as housing); or may reduce vulnerability to sudden shocks to cash flow, as a result for example of illness or climate conditions. However, Luxembourg banks do not seem to have implemented tremendous improvements in terms of digital channels over the past two years. Advertisement should increase through Radio, Newspaper, Poster, Banner. To achieve positive Economic Value Added (EVA) each year. Ø Major problems in a business arises when it’s new.        Customer fills up the Application Form and submit to agent along with his photograph & National ID (NID). 3. 1. Mobile banking (m-banking) involves the use of a mobile phone or another mobile device to undertake financial transactions linked to a client’s account. The seller and the buyer in an international trading transaction must agree for a product or its quality, price etc. *Response times vary by subject and question complexity. OBJECTIVES AND SCOPE OF THE STUDY Without a sound and effective banking system in India it cannot have a healthy economy. They established the Bank with a vision to bring efficient and professional banking service to the people and the business community of Bangladesh to help the national economy to grow. 5. Touchpoints such as mobile, video and social media continue to grow in importance, with the underlying need for improved data analytics being paramount. This report considers the case for donors to support m-banking as a sector. Regulatory barriers .”Specific regulatory impediments vary by market; but in general, a lack of openness to new models of provision and a lack of policy certainty limit the potential of new models. The financial institution ensures higher level of transparency and accountability at all level of doing business for having efficient and effective business operation. In this mobile account they will be able to do the following: While poor people have little money, they are active managers of what they have. x. husbands and other contacts in Kenyan cities. Mobile Banking Services and Customer satisfaction with reference to ICICI Bank - A Study . It must be emphasized that information is also collected from several dailies, Wikipedia etc. Importance of banking system in a country is increasing day by day. The main objective of the study is to write a report on Mobile Banking System of Dutch-Bangla Bank Ltd. security of customers valuables in trust with us. To achieve the above stated objectives, this Guideline covers models, agent network, business rules, roles and responsibilities of participants under mobile money services in Nigeria. This is the process using whi... Q: West Company’s contribution format income statement for March 2020 is givenbelow:Sales (15,000 units... Q: Write a mission statement and then conduct a SWOT analysis for the European University of Lefke. Dutch-Bangla Bank Ltd. It has an array of such products services tailored carefully to cater to the needs of all segments of customer. The beneficiary will get an SMS regarding such transaction. The most important objective for any successful financial marketer is to focus on improving the customer experience across channels and with every communication. Develop consumer-centered business models, including a digital experience that differentiates them from the competition and that addresses new purchasing behaviors. M-banking services which use channels such as text messaging/ SMS can be carried at a cost of less. It is the pioneer in maintaining Corporate Social Responsibility (CSR) as a banking financial institution all over the country.        Customer receives an SMS which contains his/her Mobile Account number (please remember your check digit). Features of mobile banking: One of the main benefits of mobile banking is the convenience of having banking services close at hand. You will get a notice as soon as any amount is deducted or deposited in your account. online bill pay, transferring funds, checking balances). And opening of Mobile Account is the contract that establishes the relationship between a banker and a customer. As a student of the Business Administration Discipline in “American International UniversityBangladesh” it is compulsory to do internship in an organization and I have to meet that obligation with the support of Dutch Bangla Bank Ltd. I am carrying out my internship at the Mobile Banking focus on DBBL. On the basis of my practical experience as well as theoretical knowledge, I have completed the report regarding, “Mobile Banking (Banking In Your Hand)A Study on Dutch-Bangla Bank Limited, Uttara Branch. You can make transactions or pay bills anytime. From this research, we can identify that which service that offer by mobile banking is most prefer by the customers. Emerging technologies and functionalities would enable to create new ways of lead generation, prospecting as well as developing deep customer … What mechanism Islamic e... A: Identify the gaps/flaws of Capitalist and Socialist economic systems. To bring such a huge population into the banking channel, DBBL is implementing a system to launch mobile banking soon. Mobile data channels are often under-used and therefore may be offered at low cost by the network operator. The officer should observe that whether there is loss of the top executive, demand, or any other most important new one has entered and often the change may be worse. The biggest advantage that mobile banking offers to banks is that it drastically cuts down the costs of providing service to the customers. 9. The roll out of mobile telephony has been rapid, and has extended access well beyond already connected customers in rural area. Suppose that low-skilled workers employed in clearing woodland can each clear one acre per month ... Q: Mr. Azhar usually arrives late in the office. Its Paid-Up-Capital Tk. Mobile Banking is a Banking process without bank branch which provides financial services to un-banked communities efficiently and at affordable cost. 6. Those distinctive features are as stated: The Dutch-Bangla bank provides service with high degree of experienced & expert & use of modern technology. What is mobile banking? Mobile banking is helping service providers increase revenues from the now static subscriber base. what is objective of mobile banking services ? iii)There was a time constraint to prepare this paper. 3. The Federal Reserve’s 2015 study on Consumers and Mobile Financial Services reports that nearly 40 percent of Americans with bank accounts have used their cell phones for mobile banking – a number that grows to 52 percent for smart phone users. The Report mainly focuses on the following areas: Mobile Banking and Internet Banking extended by Dutch-Bangla Bank Limited.What kinds of standard documents are required for different types of account opening like. It arises initially only in markets where there is an existing payment infrastructure with which new providers can inter-operate (and later on, once new infrastructure becomes the standard). This is because of an increase in the number of wireless internet user subscriber base in India i.e. The Bank provides a broad range of financial services to its customers and corporate clients. Mobile account, saving account, Current Account, STD, Excel, Power, Power Plus. The attitude was significantly related to the BI signaling presence of favorable environment for mobile banking service. launched SMART money, which is an electronic wallet and users do most of its banking transactions through mobile only. If you want to continue, please enter your 4-digit PEST, System debits customer’s account and send an SMS to the customer’s mobile. How different kinds of projects are appraised and financed at Dutch-Bangla Bank Limited. Emerged as a new commercial bank to provide efficient banking services with a view to improving the socio-economic development of the country. Against the background of Liberation of economic policies in Bangladesh. Utility bill payment, Tuition fee payment, Air time top-up. Mobile banking is helping service providers increase revenues from the now static subscriber base. Gain more profit through Mobile Banking. DBBL should increase facility to fulfillment customers need. It responses to customers needs with speed & accuracy. Banking through cell phone benefits the banks too. To reach the modern banking facilities to the rural area where banking facilities does not reach till now. Potential customer in rural and urban area where branch banking is not possible. DBBL’s essence and ethos rest on a cosmos of creativity and the marvel -magic of a charmed life that abounds with spirit of life and adventures that contributes towards human development. 5)   Security risks from robbery & holdup. For service providers, Mobile banking offers the next surest way to achieve growth. the 21st century mobile banking advanced from providing mere text messaging services to that of pseudo internet banking where customers could not only view their balances and set up multiple types of alerts but also transact activities such as fund transfers, redeem loyalty The report will provide information about Mobile Banking, its operation, its benefit and its influence in Bangladesh economy. The authorized capital of the Bank is today Tk. We also can know that what kind of service that banks need to improve so that there are more customers will use it. Q: In rolling a die repeatedly, what is the probability that 1 appears for the first time on can be. It has been achieved much of its goals but it has been performing its activities to satisfy the country people as it did before well. The report covers organizational aspects of Dutch-Bangla Bank Ltd and a report title “Mobile Banking (Banking in your Hand)”. It holds the biggest ATM (Automated Teller Machine) network. 4. A commitment to quality and excellence in service is the hallmark of their identity. Bank should also be aware of significant changes in the training of M-Banking officer and concern Partners employee. Mobile bill pay or recherche through Mobile Banking is possible. In case of online banking, you must have an internet connection and a computer. Also service providers are increasingly using the complexity of their supported mobile banking services to attract new customers and retain old ones. Corporate Office/ Government will send the list of mobile account numbers (including check digit) and monthly salary/allowance to DBBL, DBBL will credit all the individual accounts by debiting corporate account centrally by a batch process system, The employee/beneficiary will get an SMS regarding the transaction, The employee/beneficiary can go to any agent or DBBL ATM or DBBL Branch for withdrawal of money, Exchange houses at abroad receive remittance against beneficiary’s mobile account number, Exchange houses send the mobile account number and the amount to DBBL, DBBL will centrally credit the amount against respective mobile account. 12. Customer can cash-in (deposit) at any authorized agent of DBBL (at present Citycell & Banglalink agents) or DBBL Branch. To achieve a return on shareholders’ equity of 20% or more, on average. In the year 2008, 3G was launched by MTNL (Mahanagar However there are many Banks in Bangladesh at Present. 2)    Reaching deeper into rural areas without costly investment in infrastructure. A person who wants to open an account he/she should have some documents to open an account, these are-. M-banking holds the prospect of offering a low cost, accessible transaction banking platform for currently unbaked and poorer customers. In the first 10 months of the financial year (i.e. In other words, their exclusion from formal financial services has economic and social impacts which may exacerbate their poverty. Bangladesh Bank permitted 10 commercial bank to do such kind of mobile banking business that the rural people who have mobile but haven’t banking facilities, Service holders can get there salary by the mobile banking. Electronic banking is regarded as on of the most successful business to consumer applications in electronic commerce (Pousttchi and Schuring, 2004). The objective here is to create, promote and build long-term company value. Vario… Real value of business can come from making regular visits to the customer’s place of business rather than holding all meetings in the Bank. To undertake project promotion on identify profitable areas of investment. Mobile Banking is one of the significant functions of the bank. 11) Cost of cash in and out is high compare to interest rate on bank deposit. 3. Following are the advantages of Mobile banking services in general to everyone around:- Time saving: As an alternative for allocating time to walk into a bank, you can check account balances, schedule and get payments, transfer money and organize your accounts You can conduct online banking on your desktop, laptop, tablet, or phone. DBBL and concern partner should advertise more for attracting all level of customers. However, it is likely that even m-banking services which start targeted at existing banked customers may over time extend to un-banked groups. In our country, poor people are forced to rely on informal financial services, which may be unsafe, or fringe formal financial products which may be expensive as well as unsafe. Against big willful defaulters legal action should be taken promptly for customer M-Money Security. Now, the Dutch-Bangla Bank Limited has become a synonym of quality banking products and services. New investment like Mobile Banking where no bank in Bangladesh is not start such kind of business. Mobile banking is a service provided by a bank or other financial institution that allows its customers to conduct financial transactions remotely using a mobile device such as a smartphone or tablet. 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