Supermarket Christmas shopping rules at Asda, Tesco and Sainsbury’s explained, Coca-Cola is giving away free personalised cans of Coke for Christmas, Debenhams launches a closing down sale with up to 80% off in stores and online, ©News Group Newspapers Limited in England No. You can do this up to seven days before your original departure date. If you don't have travel insurance, you may be able to claim your money back through your credit or debit card provider. Shore excursion enquiries: 0203 451 2728 or. The main contact number for TUI is 0845 682 0190, or you can ring their local rate number which is 0203 451 2688 and there are plenty more ways to get in touch with TUI. TUI are offering customers a range of refund and rebooking options with their TUI Travel Promise, so if you have been struggling to get through to TUI for a refund this is how to apply. (Opening times: Monday - Friday 09.00 - 19.00, Saturday 09.00 - 18.00, Sunday 10.00 - 17.00). TUI launched a new online refund form in May to make things easier for customers to get their money back after apologising for their holiday refund fiasco. TUI UK&I. To see all content on The Sun, please use the Site Map. But when May 1 came in stead of sending those customers and email with the credit note code, TUI, who have cancelled almost 900,000 holidays, told people there was a delay. If you’ve got a query about anything before you go – including amendments, invoices and ticketing – give us a call on: Phone: 1850 946 164 (ROI) 028 90 389 387 (NI) Email: For other inquiries, Contact Us. View our online Press Pack. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN.. Card refunds usually take seven to 10 days to reach your account, depending on your bank. To speak to the team, please call 0203 451 2688. Please visit our website FAQs for more information. If you think your trip is affected, but you haven't been contacted by TUI, you can contact it on 0203 451 2695 or by using this online form. TUI is also a member of the Association of British Travel Agents (ABTA) so as a last resort, you can contact ABTA if you're struggling to get a refund. The FCO has since changed its advice to recommend against all but essential international travel, and TUI says it won't be offering holidays departing before April 16, 2020. If you booked in a TUI Store, you can call between 8am and 8pm from Monday to Friday, 8am and 6pm on Saturday and 10am and 5pm on Sunday. You can also contact their customer service team in case you have any issues with your refunds or compensations for your past flights. At the moment, TUI is accepting bookings for its summer and winter season beyond April 16, 2020. Martin Lewis has urged holidaymakers to check travel insurance and hotel policies to see if you cancel due to the virus outbreak. Littleindiangirl Tue 07-Apr-20 16:01:43. ⚠️ Read our coronavirus live blog for the latest news & updates. The company has put in place a system for refunding their customers for cancelled holidays. If you can’t find what you’re looking for, please feel free to contact us. Martin Lewis has explained why some TUI customers are experiencing difficulties with the tour operator's new online holiday refund form. A Tui spokesperson replies: Our contact centre is exceptionally busy at this time. Speaking on The Emma Barnett Show on BBC Radio 5, Lewis said: "TUI's policy is you're being offered a voucher for your holiday but you can get a refund and legally you are entitled to a refund … The refund should include your accommodation, or just the flight itself if you only booked plane tickets through TUI. The drastic action from the travel and tourism company comes as global cases of coronavirus, also known as COVID-19, soared to 208,000 - with 2,626 incidents in the UK alone. If your original booking was for a TUI River Cruise and you were due to travel on or before May 31, 2020 you’ll receive a refund credit and a separate booking incentive up to 20 per cent. To inquire about a licence to reproduce material, visit our Syndication site. If customers are unable to accept the refund credit, we are offering the option of a cash refund. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. If you have any questions or queries while you’re away, you can contact a rep digitally through our TUI Guest Experience Centre which is open 24 hours a day, seven days a week. Confused about whether travel insurance covers you when it comes to coronavirus? We've asked TUI if can get a refund for your trip, instead of rebooking, and we'll update this article when we know more. TUI UK has now given formal commitments to the CMA to contact customers who have an unused credit note, to let them know they can convert it to a refund, which will be paid within 14 days. Affected holidaymakers will receive a refund credit for the full value of the holiday. Please note that any incentive associated with your booking will automatically expire once you submit your refund request and cannot be redeemed as cash as part of your refund. You will be refunded the full amount you originally paid for your booking. If you have a query, take a look at our Ask a Question section. TUI contact and refund (5 Posts) Add message | Report. We've explained your rights as a traveller and if you can cancel your trip. Those with flights and hotels booked by debit card may be able to claim a refund via their banks using the Chargeback scheme. But if you booked through a third party travel agent TUI say that refunds … All holidays before 15 May 2020 have been cancelled. The FCO advice is in place for an initial 30 days, although this could be extended. Turned out my flight was cancelled, refunded me while i was on the phone. We’ve also rounded up the travel insurers who will cover you if coronavirus causes flight cancellations. I called TUI explained what i had read on departure website and asked if i would be flying? Credit card payments between £100 and £30,000 are covered under Section 75 of the Consumer Rights Act. Call Connection, Calls cost 7p per minute plus your standard network charge. They will now be able to apply for a cash refund through an online form. Once you have received your refund credit code from Tui, you can use its refund request form to apply for a cash refund. Refund can take up to 10-14 days, i have received confirmation by email. The Chargeback scheme operator 's new online holiday refund form for cancelled holidays insurance, you may higher! 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