You can see why in the review below. Even the buffet, which normally suffers the most from under par food at all-inclusives, was very good.As a couple, we booked in the preferred side while the rest of the family (parents, sibling, kids) didn't. We do apologize for the misunderstanding and for having you go to the Service access back and forth, however, it is also important to mention that our Security staff was just doing their job; our guests do not wear bracelets therefore anyone could walk into the property and say that it is a guest, that is why our Security staff has to ask for a name, room number, and in the case of not being a guest they have to ask you who you are coming to see and if you have an appointment. 1 Room / 2 Adults. My boyfriend and I were looking for a new place to travel, yet none of the places we were looking at had better value and luxury for the buck. Regards,The Management. My WEDDING rings were taken. My WEDDING rings were taken. I went out for a dinner, and when I came back and opened the bathroom door, there was somthing all over the floor. !Just got back from this resort, stayed Dec. 25th- Jan. 1st. Just like most hotels in the USA, Canada or any other country the hotel cannot be hold responsible for any items left outside the safe. Pure restaurant is just AMAZING, and our suite in the luxury section was still as great, clean and nice as the year before. We understood that the guard understand us, we repeat couple of times, but he send us there. The building I stayed had a deserted feeling, with a construction site in the back and there were no closed walls, so anyone from outside could get in. I had a terrible experience, which is almost like a horror story. L'emplacement de l'hôtel à bas-clé Puerto Morelos aide, tandis que son spa chic , et décor unique distinguent la station de ses concurrents dans les environs de Cancun. `I am glad I came back safe. I looked up, and was horrified to see a big piece of glass hanging over the ceiling--- it took me a while to figure out that it was part of the glass wall between the bath tub and shower., The glass wall looked completely smashed and broken into hundreds of pieces, filling the bath tub, and the shower area, and scattered all over the floor. Experience World-class Service at Now Jade Riviera Cancun-All Inclusive our top picks in Puerto Morelos. Luckily, nothing was stolen, as I left valuables in the safe. Now Jade Riviera Cancún is a five-star all-inclusive beachfront resort featuring a full-service spa, fitness facilities and onsite shopping. We didn't get good weather at all (rain season was a few weeks early), but it has nothing to do with the resort itself. Turtle Release Program. We would like to stress that nothing was mentioned during your stay nor a report was filed while you were staying with us or upon your departure, this information has been brought to us two days after you checked out our property. The New Years dinner in the French restaurant was superbe. 1 rooms, 2 adults Rooms: Subtract one room. Now Jade Riviera Cancun Resort and Spa is located in Puerto Morelos, the Riviera Maya conveniently located about 20 km south of the Cancun Hotel Zone and 36 km north of Playa del Carmen. The hotel was at the end of the dark road, about 3km away from the downtown in Puerto Morelos. Prices are calculated as … Great food. Now Jade Riviera Cancun: Fun & Safe - See 12,413 traveler reviews, 10,600 candid photos, and great deals for Now Jade Riviera Cancun at Tripadvisor. WiFi is free, and this hotel also features 3 outdoor pools and 7 restaurants. Perhaps try a Tropical Oasis Body Wrap or Swedish Massage, or for teens, the spa’s tempting Chocolate & Mint Scrub is a must. Toutes les unités sont des suites avec amplement d' espace ( en particulier les salles de bains ), et l'utilisation d'une palette de … A lady there, inside the booth ask us what was our purpose of the visit and she sayd "Group" Customers? I looked up, and was horrified to see a big piece of glass hanging over the ceiling--- it took me a while to figure out that it was part of the glass wall between the bath tub and shower., The glass wall looked completely smashed and broken into hundreds of pieces, filling the bath tub, and the shower area, and scattered all over the floor. You assure that your rings were stolen in the hotel, however, you have also mentioned several times that you had them in a bag with your luggage, and this was not noticed until two days after you left the property, two days that you were not on our property, therefore your things were in contact with other people in several other places rather than the hotel only, for example: transportation company, Cancun’s airport and your airport(s) in the USA.We understand the sentimental value of these items and we are conducting the proper investigation within the hotel and we do not doubt your comments, however we can not be hold responsible if the items were not placed in the safe or if this would have been reported while you were still on property.We are continuously monitoring our reviews on different social networks and we have noticed that you have changed the version of the initial information provided, first you said, as it was mentioned before “were taken out from my travel case” and lately we have seen that you are mentioning “that it was stolen from the in room safe” .Please do not hesitate to contact me if you require any assistance.Regards,The Management. He even complained to me that it cost them more as they would have to clean the bathroom, and also, my new room. so finally they agree and give us instructions to do it in a new page on the same log book. Resort will not do anything! Phone: (52) 998.872.8888 Fax: (52) 998.872.8894 info.nojrc@nowresorts.com. Horrible thing happend shortly after. I asked my money back, as I did not get what I paid for- a relaxing and safe place to stay. Where is the Now Jade Resort? I looked up, and was horrified to see a big piece of glass hanging over the ceiling--- it took me a while to figure out that it was part of the glass wall between the bath tub and shower., The glass wall looked completely smashed and broken into hundreds of pieces, filling the bath tub, and the shower area, and scattered all over the floor. Please note that we are doing our part on investigating, however, it is important to mention the following:All of the rooms in the hotel do have a security safe (well known in the USA because it is used in many hotel companies), big enough for a guest to fit a 13” laptop. Review tags are currently only available for English language reviews. 2176 Reviews. Luckily, nothing was stolen, as I left valuables in the safe. The Groups and Conventions Managers usually have pretty busy schedules, that’s why they set appointments with their potential clients to show them our property and give them all the proper information. Years Won: 2018 WTTC Safe Travels Stamp of Approval. Nul besoin de réserver en avance pour y manger, procédure bien pratique pour les familles ou simplement pour ceux qui préfèrent vivre leur séjour une journée à la fois. Stay clear of this OVERBOOKED resort!!! He did not answer but instead he insisted that none of his staff was at fault and the glass was safe even if it was broken as it break into small piences. Now Jade Riviera Cancun: Staff is amazing!!!!! Our guests do not deserve or may be do not qualify to your property, we appollogize with this gentlemen and leave the premises.So this make me so unhappy because we like and love this country, we work for it on a daily basis so hard, we invest to promote it, we sacrifice to many things to have a business like ours (small if you like ) but is not fair that we and some other other persons been treated like that.This Hotel Jade have a big challenge to improve, to be better, to make good employees to be a good employer to be a good product and to be an important participant in the progress of Mexico and quintana roo. Safe shuttles with comfortable seats; No hidden fees or taxes; Cancun Airport Transportation to Now Jade Riviera Cancun. SIGN UP HERE × SIGN UP TO RECEIVE EXCLUSIVE OFFERS AND PROMOTIONS. Now Jade Riviera Cancun Unidad 26 Mz. All our guest are value and pampered for us. Now Jade Riviera Cancun is a fun and friendly place to be with music and chatter drawing you to the pool and swim-up bar. Now Jade Riviera Cancun. Overall, they only cared about their expense to fix the glass wall, not about my safey nor my time lost. The resort features 500 luxurious and ample suites divided into two categories: Junior Suites and Paradise Club. I was worried it'd be too cold, but ended up perfect. I looked up, and was horrified to see a big piece of glass hanging over the ceiling--- it took me a while to figure out that it was part of the glass wall between the bath tub and shower., The glass wall looked completely smashed and broken into hundreds of pieces, filling the bath tub, and the shower area, and scattered all over the floor. And allowed us to video chat with our families with no interruptions and... 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