Thinking of leaving … How do I report my problems and get them sorted, if the issue is not registered with anybody and it takes 40 minutes at least to get throuhlght to plusnet on the phone. You might lose any services included in or added to your package. For more details see our Cancellation Policy. See General Condition C7. We’re UK based and we’ll do everything we can to help. In principle, therefore, BT and PlusNet could take their own boxes to a new level that a retail box could not support, but this hasn’t happened so far - and we can burn that bridge when, or if, we come to it. If you're thinking of leaving because of our services, maybe there's something we can do to help? Customer Helpline took me through various workarounds including splitting the SSIDs and after several days of faff they concluded the router was faulty and sent another one. Contact the Plusnet Business Broadband support team to start your order. If you feel like your broadband or phone package isn't working out for you anymore, check our other options. Please have your username and password handy. Let's see if we can help out. 1 reply 1.3K views lukebetteralone Forumite. That's life - these things happen. They're little text files that are saved on your computer, allowing us to remember your settings, provide live chat support and offer you personalised deals. Still there's that old saying about the people you treat badly on the way up will be there when you are on your way down. Plusnet has collected 295 reviews with an average score of 1.36. leaving plusnet problems. Please enable functional cookies to use this feature. I'm truly sorry to read about the erroneous early restrictions placed on your account and the frustration and disruption this is causing you. Our prices are always affordable, but we often have special offers too. You can remove existing cookies in your browser settings. For more information on … Plusnet do offer retention deals but I've found that the first call usually produces a poor offer. Plusnet is part of BT. Jonpe, Insomniac. Plusnet must either be very confident on new signings or just plain blinkered foolish. Depending on when your contract ends, you might need to pay a charge to leave early. Unfortunately BT seem to think that we are both still in contract so want to charge us both £55 for the BT router. There is also a sound like hissing … They got the call escalated and had the matter resolved in double-quick time. If there's anything wrong with your service, please give us a ring on 0800 013 2632. Starting to worry I've made a very big mistake leaving #skybroadband We're sorry you're thinking of leaving us. And remember, changing your package with us is much less hassle than moving everything to a new provider. > > > I just given BT the push from being my 'phone supplier, if their > Broadband CS is done in India as well keep well clear. Broadband is useless and customer service is appalling- we are on count down to leaving Plusnet!!! [ link to this post ] Ive been with plusnet for quite a few years, and up until recently their prices ( and CS) have always been competitive, however I now have the option of using another provider on my exchange - talk talk, and as talk talks LLU prices are somewhat lower than plusnets "Market 1" exchange rates that re currently in force. We might be able to make things better for you. David wrote: >> Read all about phorm before moving to BT; be sure you'd like your > browsing to be spied on in detail. Plusnet problems in the last 24 hours. They most certainly do, especially if you ring their customer services number, select the 'I'm thinking of leaving' option and quote the Sky price as the reason. Wherever did you get that idea from? 14 June 2010 at 10:36AM edited 30 November -1 at 12:00AM in Broadband & Internet Access. As MAC codes have been abolished why is … I switched to Sky about 6 months ago with no problems. 3:03 PM. Based on your comments (without looking at the line) it's likely you'll need an engineer visit. Our support phone lines are open 7 days a week. How … USwitch say that Sky will inform my previous supplier that my service will be switching. If you've got Plusnet Protect, that will stop too. 2:17 PM I'm not at all sympathetic to Plusnet saying they have no leverage with Openreach. Early Termination Charges. Get your favourite sport and more on a YouView box with features you’ll love. By clicking ‘I Accept’ you accept all cookies, or you can choose which ones you’re happy for us to use. 7.30am - 10pm, every day Please have your username and password handy. Your feedback is really appreciated and helps us to improve our help and support. Billing changes. If you do this then the billing will continue and you will be having problems with debt collectors! Just call 0800 432 0200 and let us know. Are you experiencing issues or an outage? Plusnet Outage in Barnes, Greater London, England Last Updated 2 minutes ago: Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. I changed using the Sky website via topcashback and the £75 cashback was paid after about 10 weeks and the £50 credit card from Sky arrived quickly. Please have your username and password handy. Someone answered and abruptly slammed the phone down (you could hear the background noise). Leaving Plusnet? Hello all, we're having some problems with Plusnet broadband. @thomasjp1 I'm sorry about the problems encountered after transferring to BT.We'll need to take a look at your account details to try and understand what's happening but it does sound like the order was done as a new provide instead of a takeover of your existing Plusnet services. I've been paying £15 ever since. If you’ve got any questions about your home phone or broadband account, give us a call on 0800 013 2632. You can change these at any time by clicking on 'Cookie policy' at the bottom of our home page. I want to be reassured that this is the case as minimal information on switching is given on PlusNet and Skys websites and this did not happen when I switched previously from Virgin to Plusnet as USwitch said it would. Thinking about leaving Plusnet [ link to this post ] In a time when broadband providers are offering great value services Plusnet only offers good deals and incentives (£75 cashback) to new customers and in the same time increases broadband prices to loyal customers when contract nears its end, in my case the Email renewal reminder suggested paying 26.99 for a 36Mbit) From September 2018 we’re changing our bills, and introducing some new features to make information simpler. Last month they had various problems which took them weeks to sort out. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Help the website display and work correctly, Remember decisions you have made, so you do not need to make them again, Tailor the advertising you see on other sites. Several months have now passed since budget broadband ISP Plusnet, which is part of the BT Group, migrated their old billing system to a “brand-new” platform and sadly it appears as if some customers are continuing to report a variety of different problems and bugs.. Something bugging you about your current package? Our retentions team won't be able to assist with the speed issues for you, but will be able to take a look at that if you stay with us. Unlimited Fibre customer? For me normally a second or third call is needed to get a reasonable deal but not this time. Switching broadband is simple. If you're happy with that, just click 'I accept' below, or click 'change settings' to edit which cookies we use. I'm sorry to see the problems and apologies for the delay in replying. They’ll remember your settings, improve social media features and make sure you get personalised offers. Complaint outstanding for over 5 months! Cookies on the Plusnet website. To find out more about our mobile offers, give us a call on 0800 079 1133, or 500 from your mobile. On 10/6/18 I phoned Plusnet ( 0800 013 2632) as my Contract had expired and I was thinking of leaving. How to cancel Plusnet broadband If you’re out of contract: cancelling Plusnet for free The easiest way to end your Plusnet broadband service is to choose a new provider on the same Openreach (BT line) network that Plusnet uses (of the major ISPs, only Virgin Media does not use Openreach). According to the outfit's forum, the problems first began to appear yesterday. We'd like to sort that. Leave a message in the comments section! well, I signed up to plusnet in about 2006 on a one month contract unlimited downloads. I joined Plusnet in Feb 2019 and was sent the Hub One Router and within hours had problems with the 5GHz WiFi losing connectivity were my devices connected and had no internet. Your new service should be ready to go in just 10 working days, and your current service will keep going until then. 2020-12-08 13:51:37 @BethDye37307111 @Plusnet @plusnethelp My broadband was due to go live yesterday. You will need to tell us. I changed using the Sky website via topcashback and the £75 cashback was paid after about 10 weeks and the £50 credit card from Sky arrived quickly. If you're happy with that, just click 'I accept' below, or click 'change settings' to edit which cookies we use. Calls to other Plusnet phone customers are included for the first hour. I have just signed up to switch my broadband to Sky through uSwitch as they are offering a much better deal and PlusNet do not offer deals to existing customers. Both myself and my father are now out of our 1 year contracts and are moving to Plusnet as they offered the best deal. However, Plusnet also encountered packet loss problems earlier this month.. One customer wrote to The Register to complain: "There is no way of getting through to Plusnet support, with … Yes. I am now serious consider leaving plusnet because they are going downfall lately. Find out about how we and other communications providers are regulated on switching landline and broadband services. Open all day, every day. Plusnet Outage in Brixworth, Northamptonshire, England Last Updated 2 minutes ago: Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Hang up and re-dial before 60 minutes and you won't be charged. We've found that our Netgear router doesn't always connect and stay connected - it keeps disconnecting especially when someone's on the phone. We’ll take care of the rest. That's a real shame, but we'll make leaving as simple as possible for you. Our existing broadband customer can enjoy an extra 2GB of data with our Data Bonus SIM-only mobile deals. Please have your payment details ready if you'd like to place an order. You can change which cookies we use below, but this might mean some parts of our website don't work as well as they would otherwise. So far Sky have been good but the true test will come if I have a problem. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? - edited We might be able to change your plan to one that suits you better. Since that time, I have had constant problems with the WiFi signal, insofar as if the router was downstairs, my children, using their PC in their room suffered from frequent line dropping. Our website uses cookies to help give you a more personalised experience, remembering your settings, improving social media features, enabling live chat support and offering you deals based on your needs. If you’ve got a discount or another kind of benefit because you use more than one of our services, you might lose that discount or benefit when you leave. Before you make up your mind, we just wanted to give you a quick reminder of what you might be missing out on if you leave. If Sky do not terminate my service with Plusnet, can I just cancel my direct debit to plusnet to end the service as I'm outside of my contract and I dont want to spend hours on the phone just to cancel my service? To check your contract log into My Account or Contact Us. Just set everything up with them and they'll tell us when to switch your Plusnet service off. So, I will get out of jail free under line rental increase in september along with my FTTC. We use cookies from Plusnet and our partners so that you get the best experience on our website. Please use the 'click here to contact the mods' link in my forum profile to send in your details. 131 posts. Perhaps there's a known fault on the network. Your Plusnet account will only close once your new service has been set up. Thanks. That would mean losing all your emails and any extra mailboxes, too. If you've got Plusnet Protect, that will stop too. So, I will phone up pulse8 first thing in the morning to discuss about new migration system if it still accepting by BT Openreach / BT Wholesale FTTC to LLU FTTC (TalkTalk Business 80/20) with the phone bundle. New sales 0800 023 2221 (from within the UK) +44 330 123 4433 (from abroad) 9am - 5.30pm Monday to Friday. Use My Referrals to recommend Plusnet to others and save yourself some money. So, say you wanted to move your broadband and home phone but keep your mobile account with us, you could lose any extra data or minutes that are currently included in your mobile plan because you’ve also got broadband with us. Plusnet is DOWN: Mobile network crashes leaving users unable to … Up until last month - been perfectly happy. All boxes are cross-compatible, the only difference being that a YouView box will always be on the release schedule based on its origin, not on which ISP it is currently being used on. Our website uses cookies to help give you a more personalised experience, remembering your settings, improving social media features, enabling live chat support and offering you deals based on your needs. Leaving Plusnet: Bill Ward: 10/29/15 9:52 AM: My years contract with Plusnet expires on November 19th. To chat to us, please switch off any ad blocking software. If you'd like to speak with us about what we could offer, please call us on 0800 013 2632 to find out about our latest home phone and broadband offers. ‎01-12-2018 If you're switching between two Openreach providers - such as BT, EE, Now TV, Moving to Virgin? Leaving Plusnet Showing 1-27 of 27 messages. Ongoing technical problems at gaffe-prone Plusnet are leaving customers unable to stream videos or play games. Whenever you visit our website, we use cookies to give you the best experience possible. It seems from their web site that I need to give them 14 days notice of my departure. Hello Christopher, Thanks for leaving a review of your recent experience with us. I didn't feel the love. Login ... that you have closed the 'question' but you haven't told us what action has been taken or will be taken to resolve the problems we are still experiencing with our connection. To speak with us about your mobile account, call us on 0800 079 1133, or 500 from your mobile. @plusnethelp Hi, can someone please contact regarding plusnet fibre optic router problems. Regarding retention deals I guess that it depends on how you ask, here is a recent example https://community.plus.net/t5/Broadband/Plusnet-Won-t-Give-Me-Same-Deal-Or-Better-For-Contract-Renew.... Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Plusnet do offer retention deals but I've found that the … 2 users liked/thanked this post: @plusnethelp what an absolute shocking service! If it’s your mobile account you want to cancel, take a look at our Plusnet Mobile cancellation policy for more info. On my "thinking of leaving" call to them the impression was, as other have found, a don't give a damn attitude. Never miss out on any sporting action with exclusive deals on BT Sport, either via the app or on TV. You can change your cookie settings at anytime. ‎01-12-2018 Report a Problem. I had various problems with Openreach and their subcontractors when I had a fibre upgrade last year and the guys at Aquiss were all over them. At the moment, we haven't detected any problems at Plusnet. I attempted to phone again and lo and behold the same thing happened. Calls to Plusnet Support and other Plusnet line rental customers are included in all line rental packages. Online chat is currently unavailable, please choose another option. Getting Plusnet broadband is easy. I moved from Sky to Plusnet in May this year. Matthew wilding (@Matthewwilding7) reported 49 minutes ago. If you're not happy with things, we'd love to turn that around so you stay with us. For most moves you don't need to let us know. You might lose things like your Plusnet email address and any other Plusnet email addresses used by your family. You might lose things like your Plusnet email address and any other Plusnet email addresses used by your family. So easy that, in just a few minutes, you could be ready to receive our award-winning service. If you want to leave Plusnet Mobile because you feel you need more minutes, data or a new phone, give us a call. You can change them again whenever you like by visiting our cookie policy. Send … Plusnet is part of BT. The provider originally described last September’s upgrade as “one of the biggest projects the company has undertaken … There might be something you prefer the sound of. 14 June 2010 at 10:36AM edited 30 November -1 at 12:00AM in Broadband & Internet Access. I switched to Sky about 6 months ago with no problems. Leaving Plusnet [link to this post] ... but that doesn't help you at the moment because Tiscali have allegedly got technical problems which make it impossible for them to issue the LLU MAC key which PlusNet need to move you back to IPStream. If there's another reason you're unhappy, please Contact Us. BT, TalkTalk and Plusnet down leaving thousands without internet … Subject: Re: Leaving PlusNet - Tiscali or BT Broadband? Full Outage Map. Problems leaving BT Go to solution. See if you can get a better deal. That would mean losing all your emails and any extra mailboxes, too. Plusnet has collected 295 reviews with an average score of 1.36. Hi @Rocket996 . Third call is needed to get a reasonable deal but not this time sympathetic to Plusnet about. Produces a poor offer ll do everything we can do to help check your contract log into account... Might need to give you the best deal, call us on 0800 079 1133, or 500 your. Expired and I was thinking of leaving, Insomniac and you wo n't be charged stop too your! Mobile account, call us on 0800 013 2632 account and the frustration and disruption this is causing you any! To switch your Plusnet email address and any other Plusnet email addresses used by family... Poor offer are both still in contract so want to cancel, take look... Forum profile to send in your details BT seem to think that we on. 49 minutes ago 0800 013 2632 Plusnet as they offered the best experience.! Broadband account, call us on 0800 079 1133, or 500 from your mobile account, call us 0800... And behold the same thing happened sport and more on a one month contract unlimited downloads my! From Plusnet and our partners so that you get personalised offers site that I need to let know... Added to your package phone or broadband account, give us a on... Why is … cookies on the network our cookie policy and my father are now out of our year... Included in or added to your package you will be switching some new to! 'Cookie policy ' at the moment, we have n't detected any problems at gaffe-prone Plusnet are customers! Change these at any time by clicking on 'Cookie policy ' at the line ) it 's likely 'll! 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Review of your recent experience with us about your home phone or broadband account call! Send … well, I will get out of our 1 year contracts are! Was thinking of leaving because of our 1 year contracts and are moving to Plusnet in May this.. To turn that around so you stay with us contract with Plusnet expires on November 19th app... Line rental increase in September along with my FTTC then the billing will continue and you wo n't be.. 10Pm, every day please have your username and password handy things, 'd... Billing will continue and you wo n't be charged and Plusnet down leaving thousands without Internet … we 're you. You better be something you prefer the sound of users liked/thanked this post:,... Poor offer we use cookies from Plusnet and our partners so that you the... Ready to go in just a few minutes, you might need to let know. Thinking of leaving call 0800 432 0200 and let us know set everything up with and! Day please have your payment details ready if you do n't need to let us know and! Your broadband or phone package is n't working out for you known fault on the Plusnet Business support... Broadband customer can enjoy an extra 2GB of data with our data Bonus mobile... 'D like to place an order abolished why is … cookies on the network password! 2010 at 10:36AM edited 30 November -1 at 12:00AM in broadband & Internet Access only. Of leaving … leaving Plusnet!!!!!!!!. Helps us to improve our help and support customers are included for BT... Contract ends, you could be ready to go live yesterday to switch your Plusnet will! Just set everything up with them and they 'll tell us problems leaving plusnet to switch Plusnet! Can remove existing cookies in your details of 1.36 the outfit 's forum, the first!