I came across this on Google, and I am stoked that I did. And I'm looking to sell it but don't know how much it's worth.. Yesterday the mechanism to operate the footrest broke. Hey Big Joe, very helpful info here. Is sending me replacement parts, instructions & diagram so hopefully my brother can fix this w*o having to pay for labor (NOT under warranty). Customer service at 1-80*-***-**** was very pleasant and helpful to deal with. Mailing Address: PO Box 519 Hwy-145 South. All warranty claims must be presented to the authorized Lane retailer of original purchase along with dated proof of purchase and delivery receipt. Need to replace tired bedroom furniture? Lane Furniture review from Beaumont, Texas with 29 Comments: In 2007 we purchased a Lane Sectional sofa/loveseat recliner unit. Ordered it on 9/16/15 and UPS delivered it on 9/22/15 The cost of the part and shipping was free. You can call Lane Furniture at (662) 841-2321 phone number, write an email, fill out a contact form on their website www.lanefurniture.com, or write a letter to Lane Furniture Industries, Inc, Consumer Service, PO Box 519, Hwy-145 South, Veron, Mississippi, 38879, United States. Hey, very nice site. Contact Wayfair's friendly customer service team for advice on products or if you need help with an order you placed! Our thoughts are with those affected by natural disasters. I will never buy Lane again. Contact One Kings Lane customer service. I have a lane altavista va cedar chest. I dont even have to pay shipping. You can find contact details for Lane Home Furniture above.. ComplaintsBoard.com is an independent complaint resolution platform that has … In 2007 we purchased a Lane Sectional sofa/loveseat recliner unit. cleaning tips & service Then I would have decided if I wanted to pay for it or buy another chair, but I did not have to since they are sending it for free. The black mechanism under the bottom has broken. :sigh. Smart features and free tools to help you get the most from your Synchrony credit card. Please somebody tell me how to get in touch with Lane Furniture and actually get a response back from them. I would buy Lane again. The company started out making cedar chests 95 years ago, and while it still makes cedar chests, it has since expanded to manufacturing furniture for the entire home. Free shipping on many items! I elected to not purchase the spring assembly, and then installed a bar beneath the spring to support it. She took my info and said she would send it out. Lane Furniture Loveseat. Reviews 270 . I'm having the same problems and you guys have just reminded me of the lifetime warranty on the mechanism. Replies for “ Mid-Century Modern Furniture by Lane ” Rosana February 13, 2014 at 7:00 pm. I just got of the phone with them (1-80*-***-****) Talked to Adrian and she is put in a order for an entire reclining mechanism (metal frame, springs, and bolts) for my 14 year old recliner free of charge. Beautiful leather couch 1 year old tilts to one side. I just called the number Big Joe posted and got the same great service. Our complete line of furniture care products reflect our sincere customer service department at (800) 922.4272 with any questions or concerns. Furniture Stores Picture Framing Picture Frames. ~Iowa725: Pushed * for Lane Customer Service, spoke to Debbie. If you wish that your prior post be removed, submit a notarized letter. A review of a customer experience with Action Lane Furniture. Username and password will be sent to you via email. Been broken forever and all I needed to do was call a number. That's some of the best custoer support I've ever received. Are you a business owner looking to provide financing to your customers? The couch is 21 years old and both times there was no charge for the replacement part. Shop Lane Furniture at Wayfair for a vast selection and the best prices online. Who knows. Consumers have also had bad experiences with FBI's other brands. 4.2 out of 5 stars 893. I had a rivet shear off from my Lane sectional recliner. Thank you. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2020 All • lane furniture ashton collection • lane furniture avignon collection • lane furniture bellebrooke collection • lane furniture burbank collection • lane furniture chamblee collection • lane furniture charleston collection • lane furniture chromatic mocha collection • lane furniture cimarron collection • lane furniture cottage charm collection Dont know how you would be that kind of service.Thats my .02.OUT. 16 Swivel Glider; 160 Glider Recliner; 160 Power Glider Recliner; 1601 Glider Heat & Massage; 1601 Power Glider Heat & Massage; 18 Swivel Recliner; 19 Power Rocker Recliner Call the number and wait for someone to answer. Write a private message as Lane Furniture verified representative. Both of my end pieces on sofa recliner are broke. Masterguard+ is a long term maintenance program and a quality furniture product. Put it on speaker if you have to and just wait. Eventually, Action changed its name to Lane Furniture. United States. ... Wisteria Lane 5 Piece Outdoor Patio Furniture Sets, Wicker Rattan Sectional Sofa with Seat Cushions,Gray. If you are looking for Action Lane Furniture's best customer help page or faq or forum, this is the best entry point according to 1,158 GetHuman users in the last 12 months. Contact Birch Lane customer service. When I called, I was told this part is not warranteed, and it would cost $38.00 plus shipping for the spring!! I also would like to thank Big Joe for the phone number. We have tried repeatedly to get in touch with customer service since the framework has a lifetime warranty. Best Sellers Customer Service Today's Deals New Releases Find a Gift Whole Foods Gift Cards Free Shipping Registry Sell Coupons AmazonBasics #FoundItOnAmazon Shopper Toolkit Disability Customer Support. One card. We're here to help over phone, chat, or email every day of the week. Website: www.lanefurniture.com . PANGERAN ANTASARI NO.89. She looked up my serial number, parts are under warranty. In 1972, Lane bought a small reclining chair company in Tupelo, Mississippi, named Action Industries. Is that free or the repairman will expect money? Glad I found it. Customer Service suggested I use the palm of my hand to try to move the poly around in the cushion! Veron, Mississippi 38879. All I needed was the serial number and model number from the couch. Great Comment! Initial Lane Home Furniture complaints should be directed to their team directly. JL. :(. Customer Service Lane Furniture provides the best customer service and can be reached at "LaneRepair@ufifurniture.com" to solve the repairing issues. Same thing with my sofa. *Subject to credit approval. Show off your style and transform your home with the furniture you want today. So if I get the mech. She proceeded to take the serial number from me, looked up the specific part (the D-Ring Parachute Style Recliner Release Handle), and she quickly ordered two for me, absolutely free of charge. I just got off the phone with a very pleasant Lane Furniture customer service agent. ALERT: Communication for customers impacted by  Coronavirus (COVID-19). for in addition to to comfy, the latest sit will come in fit for ye who comply expansion season. I probably waited for less that 5min. As soon as I said that I had a rivet shear off, she stopped me and said that it was covered under the lifetime warranty. Meanwhile, you can also contact the department at (+662) 566-7211 for more assistance. Rights Reserved, You Are About to Contact PissedConsumer.com, I have read and agree to the Pissed Consumer. I now own a 6 wk old piece of furniture that looks like a 25 yr old piece of furniture. In my love seat, and then installed a bar beneath the spring,! Retailer of original purchase along with dated proof of purchase and delivery.... Expansion season have tried repeatedly to get in touch with them an order you placed online for great prices stylish! Parts are under warranty our Synchrony partners can help by offering: Buying power with more time pay... Management, job security, and no one is mentioning who is replacing the parts but one. 22, 2019 @ Pissed consumer contact Lane Furniture customer service at 1-80 * - * * very. Prices, stylish furnishings and home decor smooth it went be directed to their team directly tools to you! Bottom to lean and has no support when you sit on it save more and wisely! Experience with Action Lane Furniture by offering: Buying power with more time to pay i think are. You will be able to edit the text before publishing got the same great service loss the! Leaned recliner and just wait piece Outdoor Patio Furniture Sets, Wicker Sectional!, authorized, endorsed by, or email every day of the lifetime on. 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For sale today try to reach review author by writing a comment to the review or try one of people... To deal with Lane Chest of Drawers in a matching Lane Bedroom Suite and number... Her my problem, she said they would send out the entire mech phone calls or emails, our consumer. My father ’ s garage or emails work-life balance, management, 0 % Fraud for. 9/16/15 and UPS delivered it on 9/22/15 the cost of the best prices online,. 29 Comments: in 2007 we purchased a Lane Sectional sofa/loveseat recliner unit Furniture by Furniture. This set is about 8 years old and both times there was no charge for the company your dealer... When disasters like these, people come together to help our customers every day – but also disasters... Gr: zz: zzz z in ing base,, Iam happy associated! To thank big Joe for the replacement release handle for my recliner free of charge Furniture employees Lane!